VIP Rewards Club

 

Terms & Conditions:

Program Overview

  • VIP Rewards Club is a tier-based loyalty program for VIP and associated brands.
  • Enrolled Customers earn reward points on all purchases at Company run retail stores.
  • Points can be redeemed for discounts on future purchases in Company run retail stores only as per the redemption rate.

 

Eligibility & Enrollment

  • Enrollment is automatic once bills are created in wondersoft using a valid mobile no.
  • One membership per mobile number.
  • Points are calculated on net bill value (after discounts and taxes).
  • 1 reward point is equal to ₹1 for redemption purposes.
  • Silver members earn 1 pt per ₹100, Gold members earn 2 pts per ₹100, Platinum members earn 4 pts per ₹100.
  • Add that points are non-encashable and non-transferable.
  • Certain products, promotions, or discounted items may be excluded from point earning at brand discretion.
  • Point accrual may vary for promotional periods or special categories at brand’s discretion.

 

Tier Structure and Bonus points

    • Tier status is based on cumulative annual spend in the program year (rolling 12 months).
      • Silver: ₹0 – ₹14,999
      • Gold: ₹15,000 – ₹24,999
      • Platinum: ₹25,000+
    • Tier upgrade bonuses are valid for 3 months from date of credit.
    • Silver member gets a ₹200 coupon, valid for 1 year, but redeemable only when shopping for ₹5000 or more, and only on luggage category.
    • Bonus reward points on Tier upgrade: 500 pts on upgrade to Gold, 1000 pts on upgrade to Platinum. Both are valid for 3 months (90 days).
    • If customer didn’t shop for 12 month rolling period, they get a tier downgrade (Platinum -> Gold, Gold -> Silver. No impact on silver tier).