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Customer Support Details:- 

V.I.P. Industries Ltd. the Company hereby provides warranty on all luggage items of Brand “VIP Bags” for the period mentioned on the baggage tag from the date of purchase by the user against any material manufacturing defects only. The warranty is subject to the following conditions:

1. The user can claim warranty by activating the product e-warranty through the company website www.vipbags.com or through the call center 022-4172-4444. It is mandatory for the product to be e-warranty registered before raising any warranty claim. Please visit your nearest VIP exclusive outlet for further details.

2. The defective piece must be delivered by the User at his/her/its own cost to the company's nearest service center, as per the details indicated in the service ticket.

3. This Warranty is not valid for:

•  Damages resulting from accidents, mishandling, negligence, unauthorized repair, tampering, loss of components/accessories, normal wear and tear, exposure to extreme heat and temperature, solvents, acids and exposure to rain/water.

• Replacement/repair of briefcase folios and suitcase divider flaps.

• Powder coating, gold plating, wood finish on locks, frames, channels and on all other metallic surfaces.

• Damages such as zip bursts, cracks, dents and scratches to any of the components, tearing of inner lining or any other fabric.

• Damages from mishandling and abuse in transit by the carrier company (Airlines etc.) (if such abuse occurs, one must immediately file a claim with the Carrier Company before leaving the transport terminal)

• Damages to the leather trimmings and net mesh.

• Printing aesthetic issues.

4. The Company will undertake to repair/replace the defective piece within a reasonable period of time, at its own discretion; and its decision as to the nature of the defects and applicability of this Warranty, is final.

5. In the interest of product upgrading, the Company is free to change its product specifications without notice; and in case spares for given models are not available, the Company may at its discretion, offer an equivalent model.

6. Any disputes arising out of the applicability/usage warranty are subject to Indian laws having Mumbai jurisdiction only

7. The Company's liability for damages shall be restricted only up to repair/replacement of the defective piece and in no event and under no circumstances it shall exceed the price paid (after discounts if any) by the customer to the Company for the damaged piece stated in the Invoice/cash memo.

8. This Warranty excludes every condition/warranty liability not expressly set out herein.

9. All locks and security mechanisms fitted on the luggage are delaying devices and cannot prevent theft of the contents and luggage.

10. Besides the aforesaid terms and conditions, for availing the International Warranty, the procedure as mentioned below also needs to be followed by the user to exercise this warranty on the product:

• To avail of this warranty the user can call the Company's call center number or inform by email at feedback@vipbags.com.

• The user will have to provide necessary documents including the QR code, invoice (and the photo of the defective piece if physical product is not available for inspection) physically at the service center or by email or fax at the address/fax number that the call center may provide.

• The piece must be delivered to and collected back from the nearest service center in the country of travel at the user's cost, while the address will be provided by the Company through the call center. In case a repair center is not available, the company, at its own discretion may choose to offer the same or equivalent product at the alternate Indian address of the customer.

• The Company reserves the right to repair or replace the defective piece as deemed suitable; in case of replacement, the defective piece shall be replaced with another piece of the same model or equivalent model of any of the Company's brands at the Company's discretion.

• The Company or its representative(s) will undertake to repair or replace the defective parts/piece within a reasonable period of time and its decision as to the nature of defect and the applicability of the warranty is final.

• In case of service call being raised outside of India in any country which is covered by this warranty and in the case where the Company approves the replacement of the defective piece – the fresh piece will either have to be picked up by the user from the Company's service center or the Company may agree to deliver the same to the user at the address provided by him/her, which should be within the limits of the country from where the service call was originated.

• In case the Company agrees to deliver the replacement free of cost to the user at the address provided and agreed, the user may be required to deliver the defective piece at its own cost, either before or after receipt of replacement in lieu of the defective piece, to the nearest service center location as may be informed by the Company.

 

Environmental Declaration 

Environment Commitment and Disposal of Luggage:

As a part of our commitment to preserve the environment all the parts of the luggage are made with non hazardous materials and all the parts are 100% recyclable.

Consumers can dispose their used / broken / damaged Luggage within the collection network which is generally handled by local recyclers /scrap handling agents, etc.

Disposing of Collaterals & Packaging of Luggage:

We encourage you to recycle collaterals and packaging as well. As part of our commitment to preserve the environment, we use non hazardous gum / glue in our packaging and the collaterals.

As per The Government of India Notification requirement's you can return the polybag at any VIP lounge / store, refer the instruction on the polybag(s).

Terms and Conditions:-

Terms and Conditions of the “Buy Once, Enjoy Twice” offer available under the VIP Platinum Advantage program are as follows:

Offer: Buy Once, Enjoy Twice

The “Buy Once, Enjoy Twice” Offer is published by VIP Industries Limited (“VIP”) for the Customer(s) who can avail discounts after 3 years of original purchase by purchasing a Set of luggage bags of a same Range of the Brand of VIP i.e., Aristocrat or for the other Brands of VIP i.e., VIP, Carlton and Skybags, the Customer will have to purchase any luggage bag(s) worth Rs. 5,000/- or more “Purchase Conditions”).

• The Offer can be availed by the Eligible Customer(s) after 3 years of the purchase by submitting the Original Invoice to get a discount as per below mentioned criteria (“Offer”):

1. - Post 3 years of the purchase, the customer can avail the Buy Once, Enjoy Twice offer while adhering to the Purchase Conditions and get an additional discount of 20% up to maximum of Rs. 1,500/- on the purchase price.

• This Offer is applicable on purchases made on or after 1st October, 2024.
• This Offer is applicable on selected Stores only. This Offer is not valid on Online purchases. For referring the list of Stores, please refer Annexure 1.
• The Eligible Customer(s) can avail this Offer by adhering to the Purchase Conditions after 3 years of the existing purchase.
• The Offer can neither be exchanged for any other gift/product or cash or cash equivalent nor can be transferred to any other person.   
• The Offer cannot be clubbed with any other offer, discount or scheme. 
• The Offer can be availed by the Eligible Customer(s) only once per invoice. 
• The Eligible Customer(s) may register for the E-warranty to avail the Offer. The Eligible Customer(s) shall get a confirmation SMS/WhatsApp message for successfully registering the product and this message may be retained as confirmation proof. 
• In case the E-warranty is not registered, the Eligible Customer(s) should present the original purchase invoice to avail the Offer.
• The Offer is non-encashable, non-negotiable and not extendable.  
• VIP reserves the right, at any time, without prior notice, to add / alter / modify / change or vary any/all of these terms and conditions or to replace, wholly or in part, this Offer by another Offer, whether similar to this Offer or not, or to withdraw it altogether. 
• In case of any dispute or differences arising between the guest(s) / customer(s) or any other parties in connection with this offer, the decision of the management of VIP will be final and binding on all the parties concerned. 
• All disputes arising out of this offer are subject to exclusive jurisdiction of Courts at Mumbai.

Privacy Policy:-

"Thank you for visiting www.vipbags.com an Online Store exclusively for moulded and soft luggage of international standard. VIP Bags products enjoy high reputation for the quality, services and customer satisfaction.

Your visit to this website is subject to this Payment, Delivery and Returns Policy, Terms and Conditions and our Privacy Policy available here in this website

The brand VIP Bags belong to V.I.P. Industries Limited (in short VIP) and the VIP Bags products are sold by us through this web site. By placing an order on this website, you are entering into a purchase/sale transaction solely with VIP.

Your credit card or debit card statements will reflect www.vipbags.com. In case of third party statements including bank and credit card statements, the merchant name may appear in an abbreviated format.

To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website.

After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

In this section you will be asked for address and other contact information as well as payment related information.

Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.

Payment Options

The following modes of payments are available

• Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network

• Visa Debit cards
• Netbanking/Direct Debit

Payments from select banks in India.

A full list is available at the time of Check Out and prior to making payments for purchases

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard, you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.

Product Pricing

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order incase a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer for such type of errors.

The price mentioned on the website is inclusive of all taxes. A break up of taxes will be provided in the Invoice.

Prices are subject to change without advance notice.

All prices on this web site in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument

All orders are acknowledged at current prevailing pricing. We will bill at price prevailing at the time of receipt of money and raising of an invoice.

Security

Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security.

Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

Out of Stock situations

Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the customer. However in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.

Delivery of products

Purchases are shipped from our own or third party warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 7-9 working days (for Metro cities) and 10-15 working days (for Non-Metro cities) from receipt of order and payment depending on the address for delivery.

Order deliveries will be made by our own staff or third party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Sunday.

Delivery challan/Invoice attached to the Product upon delivery will be required to be acknowledged and signed by you or any other person at the address mentioned by you at the time of order. We take no responsibility for products signed by any other person other than you who have placed an order for the product.

Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.

We are not responsible for any damage of products after delivery. Once delivered, the products will be subject to the terms and conditions mentioned in the warranty card attached to each product.

All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of product needs to be highlighted and signed on the Proof of delivery copy itself and returned to the delivery person.

Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments

Product returns

Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.

To return any items that are damaged or not as per your original order, please contact customer service within 48 hours from the time of delivery along with images of the delivered product and their tags.

All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition, otherwise the same will not taken back.

Postage and other charges for return of these products will not be refunded by us.

Please note that we cannot offer exchanges or refunds on any sale any opened or used products.

We will require upto 21 days from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete."

 

Cancellation Return Refund Policy:-

Order Returns

In case product is received physically damaged during shipment, click a picture and email to customer service team for assessment within 24 hours of receiving the shipment.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can go to ‘My Order’ section. If your return is accepted, we’ll send you a notification for it. The refund will be processed only if the product meets our eligibility criteria. You can always contact us for any return query at return@vipbags.com or Call on support number 022-41724444

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive a wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Cancellation

Only Full Cancellation allowed. Partial Order Cancellation is not allowed.

To place cancel request call the customer care helpline within 12 working hours of placing the order.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We ask for your patience and support in this matter For COD orders please send us your account details and cancelled cheque copy at return@vipbags.com

Delivery charges, if charged any, will not be refunded under any circumstances.

 

Terms Of Services:-

Thank you for visiting the online store offering of VIP Bags brand moulded and soft luggage of international standard, being sold through an extensive network operating throughout India and abroad and enjoying a high level of reputation for the quality of its products, services and customer satisfaction and manufactured by V.I.P. Industries Limited (“VIP”) at www.vipbags.com (“Website”). Your visit to this Website is subject to these Terms and Conditions and our Privacy Policy available here on this website.

Your use of this Website confirms your affirmation for following these rules and to be bound by it. VIP reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this Website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as and when they are modified.

When you visit the site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the site. You agree that all the agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement requiring such communications to be in writing. By electronically accepting this Agreement, you confirm your acceptance and it would be accepted as if it is a written agreement with your signature. You accept all the terms and conditions as follows:

“Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexures, Privacy Policy, and will include the references to this Agreement as amended, supplemented, varied or replaced from time to time.

Neither VIP will be responsible for any liability arising out of the conduct of its employees, associates, contractors and suppliers that may cause any financial or other loss to you.

The Website, intellectual property rights, ownership and proprietary rights in the Website and its contents are owned by VIP. No part of the Website, the designs or the terms and references within shall be copied or transmitted for commercial purposes. Nothing contained in this Agreement shall give or be deemed to grant, whether directly or by implication, you any right, title or interest in or to the ownership or use of the trademarks and intellectual property. Purchases of products and services on this website does not transfer any of the intellectual property related to the products and services, their design or concepts to you. Unless otherwise stated, copyright and all intellectual property rights in all material presented on the site (including but not limited to text, graphics, button icons, images, audio clips, digital downloads, data compilations, and software), trademarks and logos appearing on the site are the property of the VIP, its parent, affiliates and associates and are protected under applicable Indian and international laws. You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of VIP.

Any infringement shall be vigorously defended and pursued to the fullest extent permitted by law.

This Website may contain hyperlinks to websites operated by parties other than VIP. Such hyperlinks are provided for your reference only. VIP does not control such websites and is not responsible for their contents. VIP’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

In no event VIP shall be liable for any damages whatsoever arising out of, or in connection with, your access of this Website or any information contained at the Website or any linked websites. In particular, VIP shall not be liable for special, indirect, consequential or incidental damages, whether an action alleging such damages is brought in contract, negligence or tort.

Any fraud, neglect, deliberate omission, wrongful act or default conducted by you will be subject to legal action and VIP will not be responsible for your actions. Furthermore, you agree to defend, indemnify and hold VIP harmless from and against any and all claims, damages, costs and expenses, including advocate’s fees, arising from and related to your access and use of the Website. VIP shall not be liable for any loss or damage arising from its failure to perform any of its obligations under this Agreement if such failure is the result of circumstances outside its control including but not limited to the outbreak of war, any governmental act, act of war, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or outbreak of any communicable disease or any other force majeure, fire, flood, Pandemic or any other act of God.

VIP may at any time make changes or modify the website, its contents, the policies and terms and conditions including the privacy policy, shipping policy, return policy without any prior notice and it may do so with no prior permissions from users of the site or service.

VIP’s website aims to make information about luggage and bags accurate. However, should there be any unintentional errors relating to the product, pricing, availability, shipping and product supply, VIP will make good by correcting the amount (if incorrectly charged) and will have the right to make changes to the website to correct the errors without any obligation to supply the product or service at the previously published incorrect price or description.

Shipping of products will be done by the method indicated in the order. If, for any reason the products are sent using an alternate method, other than the one indicated in the order, you will not need to pay any additional charges for this.

The product colour and actual size may vary from the visual representation on the Website.

You will be required to pay for the products ordered through the Website upon delivery of the products. (Applicable for COD, if available as a payment method). Any order placed with VIP, cannot be cancelled once it has been processed.

This Agreement shall be subject to and construed in accordance with the laws of India- and the Parties hereby submit to the exclusive jurisdiction of the courts of Mumbai.

In the event of any disputes, differences or controversies between the Parties hereto, out of or in connection with the provisions of this Agreement, or any action taken hereunder, the Parties hereto shall thoroughly explore all possibilities for an amicable settlement. In case an amicable settlement cannot be reached, such disputes, differences or controversies shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 including any amendment or re-enactment thereof. The proceedings of such arbitration shall be conducted in English language and the venue of such arbitration shall be Mumbai. The award of such arbitration shall be final and binding upon the Parties here to.

Seize The Deal Offer:-

Terms & Conditions:

• The Customer has to purchase any products of the Brands- VIP and Skybags:
  • i) worth Rs. 9,999 and above and get a Cabin trolley worth Rs. 4,100/- at Rs.999/- or
    ii) worth Rs. 6,999 and above and get a Duffle trolley worth Rs. 2,400/- at Rs.499/- (“Offer”).
• The Customer can avail this Offer at any Retail Outlets of the Company.
• This Offer is Valid from 1st July, 2025 to 30th September, 2025 or till stocks last.
• The Offer can neither be exchanged for any other gift/product or cash or cash equivalent nor can be transferred to any other person.
• The Customer shall not have any choice of colours/make/replacement with the other luggage and/or accessories etc. 
• The Offer cannot be clubbed with any other offer, discount or scheme.
• Two or more bills cannot be combined or clubbed to avail the offer.
• This offer is non-en cashable, non-negotiable and not extendable. 
• VIP Industries Limited reserves the right, at any time, without prior notice, to add / alter / modify / change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to withdraw it altogether.
• In case of any dispute or differences arising between the guest(s) / customer(s) or any other parties in connection with this offer, the decision of the management of V.I.P. Industries Limited will be final and binding on all the parties concerned.
• All disputes arising out of this offer are subject to exclusive jurisdiction of Courts at Mumbai.

 

VIP “Tag to be found” Offer;-